Hi,
I'm in Richmond as well. I'm on the North side so here's where I usually shop...
Fin & Feather I've been going there since the '80s and they have always responded well if I had any husbandry concerns about any of their animals (they've taken in animals from Animal Control that were in pretty rough shape and work closely with the local reptile veterinarian).
Nice to see a local on the boards! One of these days I'll head down to Midlothian and check out Off the Ark...