My New Red-Foot

[if_i_were_u]

First off, there are a few people out there who think i might mistreat my animals; I'm not sure why they feel that wa because I always try to do my best to keep all of my nimals healthy and safe. That is why i am requesting everyones help in the situation i am now in...
I just recieved a new tortoise a week ago. Within the first few minutes of me having him, bubbles started coming out of his eyes. I figured it was just because it is stress. So i cleaned his eyes and immedialty put him in the encloser i had for him. He then ate.
For a few days i had a lot of problems with him, his eyes dried shut, he wouldn't drink, he didn't move much. I know your not supposed to handle a new animal too much when u fisrt get him, but in this case i had to. His eye eyes were dried shut so i had to wet them with a wet q-tip. I then put him back in the enclosure immediately.
Three days ago, I picked him up to do the normal cleaning of the eys when i noticed his shell was starting to concave in the bottom. I've soaked him for about 10 mins every day to ensure he wouldn't dehidrate. He hasn't deficated once since i got him and i am very worried about him. I tried to work something out with the person i got him from and he is telling me that this is my fault.
The tortoise is very small (about 2.5 inches) and i am worried i don't have much time. It is pretty humid in his enclosure and the temperatures are good.
Also, i have another tortoise that i've had for 7 monthes and have had no problem with it. I also got him at the same size as the new one i just got.
If there's anybody out there that could help me, it would be greatly appreciated. Thanks alot,
Joe