Pet Shops

[Trollbie]

I'm from Europe, so "good customer service" according to american standards actually annoys the hell out of me. If they're animals are healthy and well taken care of, and they know what they're doing, I'd do business there.

The shop I go to is kind of like that. They don't seem to be very friendly at first, but once I became a regular, they treat me very well.

I'm sure they have a bunch of annoying people who just wanna look and touch in and out of the store all the time. I know I'd get annoyed too. As long as they don't blow you off when you ask questions, I wouldn't have a problem.

[hellosugaree]

Originally Posted by Trollbie

I'm from Europe, so "good customer service" according to american standards actually annoys the hell out of me. If they're animals are healthy and well taken care of, and they know what they're doing, I'd do business there.

The shop I go to is kind of like that. They don't seem to be very friendly at first, but once I became a regular, they treat me very well.

I'm sure they have a bunch of annoying people who just wanna look and touch in and out of the store all the time. I know I'd get annoyed too. As long as they don't blow you off when you ask questions, I wouldn't have a problem.

Seems reasonable. It's still nice for an employee to say hi when you come in. Good customer service isn't just about being nice to people after they become repeat customers--it's about being nice to people so they become repeat customers. Obviously some people will come in a store to "shop" and never buy anything. That's part of the deal with retail, and not an excuse to ignore every customer until they buy stuff.

[Trollbie]

Originally Posted by hellosugaree

Seems reasonable. It's still nice for an employee to say hi when you come in. Good customer service isn't just about being nice to people after they become repeat customers--it's about being nice to people so they become repeat customers. Obviously some people will come in a store to "shop" and never buy anything. That's part of the deal with retail, and not an excuse to ignore every customer until they buy stuff.

I know. But I would still shop there even if they didn't become nice. They're the best store around for reptile stuff. If they're doing things right, I'd be stupid to go somewhere worse, or spend gas and an hour of driving to go to the next nearest good place. It's not about me. It's about my snakes, so how they treat me is irrelevant to me. It's a matter of personal opinion I think.

I also don't like the whole courtesy "How are you doing" because they probably actually don't care and it seems fake to me. And if I don't wanna say I'm great if I'm not, but it'd be awkward to be like "ugh everything sucks"

it's probably just a cultural thing in my case. But to each their own I guess. I do think it's a little less relevant with pet shops. Petsmart always has great customer service in my experience, but they don't take good care of their animals properly. Not to mention their lack of knowledge...