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Old 09-07-03, 07:54 PM   #1 (permalink)
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Tell me what you think

A friend of mine just ordered an animal and it died over night. My friend emails the person and the person will replace it when my friend buys another animal. What do you think about that?

I thought it was RIDICULOUS! You buy an animal and it died overnight. The seller should replace it, especially if they are a business. I can see how individuals cannot, but a business should replace the animal without further charges. You think I am expecting too much?

My friend is OK with it, but I think the seller should replace it. Tell me what you think.


Cheers,
JJ

P.S. The shipping was via plane across Canada.

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Old 09-07-03, 08:16 PM   #2 (permalink)
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did your friend get his/her money back?
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Old 09-07-03, 09:18 PM   #3 (permalink)
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I to think that is ridiculas....The only thing your friend should pay is the shipping to ship the dead snake back. And a replacement snake should be sent, either of the exact same breed/sex/age or of the same price (picked by your friend)......I Would definitly be calling that "business" EVERY day until I got my snake or money back, and I would go to a better place.....and personally. I would tell everyone I possibly could how bad of a breeder/business they are.......just my 2 cents.
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Old 09-07-03, 09:21 PM   #4 (permalink)
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Thank you. That is what I thought too. Refund the money or send a new animal.

The dealer said he will send a replacemen when my friends buys another one?!?! What the!!!!

It's bad enough he had to deal with the death, but the cap he dealer is giving him.

Cheers,
JJ
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Old 09-07-03, 09:57 PM   #5 (permalink)
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Who would want to buy another animal from a dealer who shipped a sick one? That policy is crazy, but unfortunately it's fairly common amongst distributors these days. It's important to always get any guarantees in writing before buying herps from somebody you've never done business with before.
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Old 09-07-03, 10:01 PM   #6 (permalink)
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what's the name of this company?
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Old 09-08-03, 12:37 AM   #7 (permalink)
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That is absolutely awful. I'm not saying that breeders should give like a 30 day money-back guarantee or anything, but overnight?!?!?! There was obviously something wrong there. The animal should at least be guaranteed for a few days, IMHO. What kind of animal was it?
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Old 09-08-03, 12:54 AM   #8 (permalink)
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Quote:
Originally posted by Neo
what's the name of this company?
That cannot be disclosed on the forums...
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Old 09-08-03, 12:56 PM   #9 (permalink)
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I think a short guarantee is implied with every sale. I would personally be demanding some sort of redress if it was in the first week, much longer than that and the breeder/vendor has no way of knowing if you did something to cause the death, depending on the circumstances.

Linds,
Just curious, but why could a member not disclose who he received bad service from in these forums? Is it a legal issue? Seems to me if there are bad or unscrupulous dealers out there we should warn eachother out of courtesy. There are a couple of pet shops near me that I wouldn't do any business with because they take lousey care of the animals but I wouldn't waste my time slandering them. If someone burned me on the other hand I would tell everyone who would listen if he refused to make it right, wouldn't you?
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Old 09-08-03, 01:01 PM   #10 (permalink)
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You nailed it on the nose. sSnakeSs.com has been threatened with too many lawsuits from both big chain establishments and private people alike. This is why the BOI had to be removed and was replaced with the Inquiry Post Forum. Not the same, but any bad business is communicated via PM or email instead of publicly. Its a shame that this information cannot be disclosed on the forums for all peope to be made aware of... but sSnakeSs.com cannot afford the headaches
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Old 09-08-03, 01:19 PM   #11 (permalink)
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I suspected that litigation was the concern. Has the site's admin. sought council on this issue? It seems to me that the site probably can't be held legally responsible for what members post independently, though I haven't researched this.
It would obviously be a different story if the site itself or an operator such as yourself slandered a dealer. To circumvent this problem the admin. could just "not notice" this sort of posting for a short period of time and then pull them that way they've done all the could. Anyhow it may be worth looking into the legal issue instead of being scared off by angry vendors because having a warning list would benefit many would be victims.
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Old 09-08-03, 01:55 PM   #12 (permalink)
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if your scared of lawsuits, you should check out vwvortex.com They have dealt with everything, and won. everything you are concerned about, they have encountered.

If an animal was shipped, and it died the next day, those are facts. its not defamation, and its not slander (one is spoken word one is in writing) You really shouldnt let companies threaten you, because it means people like us will never hear the truth.
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Old 09-08-03, 01:56 PM   #13 (permalink)
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The main reason people sue in The pet industry over bad feedback is because credabilty is damn near everything that matters. Because Curing a animal of what Ever it may have is expensive. (often more then the cost of the animal itself) and sometimes they are too far gone or its the MOST Important Aspect of buying IMO

On Other Forums I am not people Rant and rave about anyone that gives them any trouble If its a Person Dealer or Company no matter So far with no lawsuits and around 2000 threads like that Over the last 6 years or so But its not About pets no no threats of law suits at all
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Old 09-08-03, 03:14 PM   #14 (permalink)
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The main problem I think is the cost of litigation. Freedom of speech probably allows for members to state their experience publicly but can you immagine the cost (and head ache) of running the site if lawyers were involved?
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Old 09-08-03, 03:39 PM   #15 (permalink)
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Oh and about warranty it depends on the seller. some offer no warranty, others offer 24 hours after shipment aslong as you receive shipment with in x hours of arrival, some offer more.
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