Frankly, it's the not returning your call which bothers me the most. Sellers should know the policies of whichever carrier they use but the Saturday delivery issue may have been an honest oversight. Not returning a phone call from an unhappy customer is no oversight. That's a poor business practice.
I'm glad to hear that your snake seems to be doing well so far. I sincerely hope he settles in and does great under your care. I wish you two many happy years together.
The Zombie Mama is here!