If you are just phone support, then yea 25 - 30K a year sounds about right. But if you going to be doing feild work 35 - 40K would be decent. Also take into account the fact the the IT feild is back on the rise again so, it will never be what it was back in the .com days but if you can get 30 - 35K to start your on the right path.
1.2.1 Ball Pythons
1.0 Cali King Snake (Weebl)
0.0.1 Black Breasted Leaf Turtle (Hootie)