Non refundable deposits...
I always like this phrase.
I work in a clothing company as a help desk for computer problems and other things.
THis phrase always intrigued me cause the law cannot let you keep the deposit money you take from customers.
So tecnically, if someone wants his deposit money back, you HAVE to give it back to him. But here is the catch:
You can give it back to him as a discount of the same amount on something else he buys from your store or other paiment method (credit note is one). But you still have to give the equal value back to the client.
Just tought I would post this since I often see people post here allowing for non-refundable deposits.