I imported some reptiles this year and the airline in question did not sufficiently heat the cargohold enough. I had the CFIA vet(CDN Food and Insepction Agency), who was inspecting the animals for import, agree that the animals were not heated.
I had paid for the animals to be heated and ventilated in their special cargo-hold for live animals. However, three of my animals have died b/c of the cold shipping conitions. I am seeking compensatinon from them and they refuse b/c they do not want to set a precedence. That is their offical policy, nevermind if they were wrong or not. I was wondering if anyone knows any cases where airlines Canada, US or international has paid out damages for causing death to animals while shipping them? Any suggestions?