The worst part is seeing the teenage employees taking snakes out just to fool around or to impress their friends. I've seen it a couple of times and I just thought it's totally unessesary. Just leave the snakes alone. And if they need handling, do it with some professionism, that will just mislead customers that that is the right thing to do.
Anyhow, I still think the pet stores in Toronto ain't as bad as the ones in other cities. I see them doing something wrong here and there (or may be I am not educated enough to find more mistakes?), but overall they are fine.