Just stop complaining about it.
Aaron, if you don't want to hear about it, don't reply. Just raise an eyebrow and move on. No good can come of it. It's good that Steve's able to recognize the problems of the pet store, as a lot of people don't see how serious it is until they see it first hand. He HAS made somewhat of an effort: he's made an uneducated employee aware that mistakes have been made. No need to be so negative toward him.