i definately agree someone should be called, but for reptiles personally the humane society is not their number one protector, just to be aware
i worked at a pet store, and when angry customers stormed out of the store for whatever reason, 9 times out of 10 the called the humane society. they never had anything on this store, always got comments, BUT never once did they ever care to visit the reptile department, not that it needed it (it was my department), i just wanted to see how much they were FOR the animals.
what i am saying is don't be shocked if they dont do too much, reptiles aren't cute and cuddly.
its sad but true