I agree with everything The Omen has stated 100%. I know up in Canada, couriers are deathtraps for live animals. The only way we ship here is via air cargo. And regardless of what method you ship,. the contents needs to be clearly marked all sides... "live hamrless reptiles" "this side up" "keep at ___ temperature" etc. Even with all these labels they still get mishandelled, so you can imagine what happens with improper labelling. Styrofoam must be used inside the box regardless of weather. It keeps the inside of the box stable, no rapid temperature changes. Sorry to hear about your experience, its so sad they didn't make it, but its a lesson learned. Hope it goes smoothly next time for you.