Yeah that is a load of crap and one of the main reasons for me breeding my own. I'd get sent to this store then another and it was just a big ole hassle. It may cost a little more sometimes and take up a bit of time to breed but it is so much more convenient and worth it to me not to get the run around like it seems like youre getting.
You know I went thru that crap to get another mini rex doe (rabbit) a couple of weeks back for breeding. I gotta give you credit I gave up after a week and just waited for her to call Im not that patient and hell if she didn't want my money I'm sure I could find someone else who would. She ended up callin after 2 week.
Personally Id find another hook up for pinkies sometimes you just cant have enough connections