I donít know why they say they have a heated room, but last winter when I received my lace monitors from Germany, I insisted on seeing where my monitors where kept, and believe me its not a heated room, they where on a pallet on concrete flood in a corner of the warehouse. When I insisted to see, before I sign any release document, I was told by the guy, if aim not happy with this next time he wonít take my reptiles.
So my advice to anyone is not to ship when itís to cold or too hot, and use proper packing, like on my prior post.
And what ever you do, donít use UPS they donít care about animals. They never even called me when my lace monitors arrived, 4 extra hours on the floor because of them.
Herpetoculture isnít an exact science!!